Frequently Asked Questions
How do I use StreamTimer?
StreamTimer has two main use cases: as a launch page and as a video source for a live event or broadcast.
As a launch page:
Create your StreamTimer countdown clock online on the “create new timer” page. Include your website or event URL in the “Automatically load URL” option. Then launch the “viewer” page with the button on the bottom. This will open a URL in a new tab.
Copy that URL and distribute to your invite list or audience as far ahead of your event as you want. You can even create and distribute this URL before your own website is live or before your streaming event is active: just add your website, Twitch, or streaming URL once you have it and click “update” on the settings page.
The StreamTimer URL will automatically go to your URL when the clock hits zero.
As a video source:
Broadcast teams and webcasters use StreamTimer as an input in a video switcher. StreamTimer goes live before everything else and keeps the audience engaged while they are waiting for the program to begin.
Once you’ve created a countdown timer for your event, launch the viewer page in a new web browser window. Then drag that window to a 2nd monitor output on a computer that is connected to your video switcher (like by a Decimator, Blackmagic, or other converter box). Then maximize the web browser window and – voila – StreamTimer goes live until the show begins.
What kind of software works with StreamTimer?
StreamTimer outputs an HTML webpage that is compliant with all modern web browsers. This means the countdown pages will work in all major web browsers (Chrome, Firefox, Edge, Safari, Opera).
You can use the URL directly in web streaming software like Wirecast, Xsplit, and OBS or output the fullscreen window to a video switcher or capture device.
What hardware and video switchers work with StreamTimer?
Any computer that can output an HD signal through HDMI or a 2nd monitor output can get StreamTimer’s countdown clock into your video switcher. From there it’s compatible with any type of video switcher.
We recommend the Decimator MD-LX, MD-HX or Blackmagic Design HDMI to SDI Micro Converter to get an HDMI signal out of your computer and into a video switcher.
Does StreamTimer replace D'San or other presentation clock systems?
Nope! In fact, it makes a perfect addition to D’San Speaker Timer Pro or other timer systems designed to keep a presentation on track. StreamTimer is designed to keep your audience engaged before the show starts rather than keep your presenters on time during the actual event.
Where can I see examples of StreamTimer countdown clocks?
Navigate to the themes page and click “Live Demo” underneath any of the thumbnails to launch an actual StreamTimer countdown clock with that theme applied.
Where do the photographs come from in the themes?
All the theme photos are sourced from Unsplash, which is a phenomenal community of photographers who contribute their work to be used for anything. Photo credits:
Accomplish: Jonathan Daniels / Ascent: Alexandre Godreau / Beyond: Rob Bates / Brush: Joanna Kosinska / Burst: Aditya Chinchure / Chalk: Daniil Avilov / Connect: Alejandro Escamilla / Dazzle: Fabio Ballasina / Firepower: Alexandru-Bogdan Ghita / Forever: Frank McKenna / Focus: Sebastian Muller / Promise: Matheus Ferrero / Reach: Samuel Zeller / Retreat: Andrew Neel / Show Stopper: veeterzy / Showtime: Sticker Mule / Slats: Paul / Sprawl: Andre Benz / Turf: Sandro Schuh
What are keyboard shortcuts in Chrome, Edge, Firefox, Internet Explorer, and Opera to make my countdown clock page fullscreen?
Chrome for Windows: F11
Chrome for Mac: ⌘ + Ctrl + f
Edge: Shift + Windows + Enter
Firefox for Windows: F11 or fn + F11
Firefox for Mac: ⌘ + Shift + f
Internet Explorer: F11
Will choosing a theme overwrite my custom design? Or vice-versa?
StreamTimer themes are templates that get loaded into your countdown clock, and in Pro accounts can then be further modified. Any time you select a theme, it will immediately overwrite any custom settings (such as font face, box opacity, background color, etc.) with the theme settings.
You can choose a theme as a starting point and then modify from there in the design section, or you can upload your own images and create your own totally custom look for a countdown timer.
Only StreamTimer-created themes will appear in themes dropdown menu; anything modified by you will appear as “user custom.”
My theme name says "user custom." What does that mean?
The moment you add your own content or design to a StreamTimer countdown clock, it is saved as a custom theme for that clock. These custom themes for each countdown clock will appear in the themes dropdown as “user custom.”
Even though free accounts are limited to default themes, since each individual countdown clock is different, they are still stored the same way as “user custom.”
What fonts are available in the countdown clocks?
Pro and Event accounts have access to these 17 fonts:
Alegreya Sans / Archivo Narrow / Arvo / Bitter / Cabin / Chivo / Inconsolata / Lato / Montserrat / Open Sans / Poppins / Raleway / Roboto / Roboto Slab / Rubik / Source Sans Pro / Taviraj Light Italic
Free accounts are limited to the font built into each theme.
How does offline mode work?
Offline mode allows you to download a .zip package of your entire countdown clock, complete with all CSS, JS, and image files so that it can be run locally.
Once you download and unzip the .zip file, you will have a folder that contains all the files necessary to open and run the countdown clock with no internet connection. Open viewer.html for the main countdown clock screen and studio.html for the studio clock.
We built this feature for the many times video production teams may have limited internet access on-site at events, or where only specific encoding computers have internet access but other computers in the control room do not – it’s a situation we’ve been in many times, so we solved it right out of the gate.
My Account & Billing
Does my account auto-renew? How do renewals work?
Each account has a slightly different behavior for renewals:
- Free accounts are unlimited forever. They do not need to be renewed and will stay active.
- Event accounts by default will not automatically renew. If you decide to select the “auto renew” checkbox when you sign up for a Event account, it will automatically renew every 30 days. (But it’s a better deal to get the Pro account if you have more events or need a timer online longer than 30 days).
- Pro accounts be default will renew every year. If you wish to cancel your membership or automatic renewal, go to My Account > Subscription Level and click “Cancel my account.” Your account will remain active until the your subscription expires, at which point it will roll back into a free account.
What happens to my countdown clocks if I cancel or downgrade my account?
If your account expires, is canceled, or is downgraded, your timers will stay intact. You will not be able to create any new timers until you have deleted your old timers.
Any custom design or background images will stay online even if your account is downgraded – but the moment a countdown clock settings page is opened or saved, it may overwrite your design with a default theme. Keep your account active until the end of your event to be safe!
I signed up for a free account but, I cannot log in.
Free accounts require an email verification to become active. Sometimes these take a few moments to arrive in your inbox. First, check your SPAM or Promotions folder in case the email arrived but was filtered out of your inbox.
If you cannot find your verification email, visit the My Account or Subscription Level page to re-send the email verification link.
How do I cancel my account?
Go to My Account > Subscription Level and click “Cancel my account.” Your account will remain open and active for the duration of time remaining in your subscription. After that it will automatically downgrade to a free account.